Terms of Service

These Terms of Service apply when you use the LM3 website, request a proposal, work with LM3 on a project, use recurring LM3 services, or access the MY LM3 client portal. By using our site or services, you agree to these terms.

Each engagement also has its own proposal, agreement, or statement of work. If a specific signed or accepted agreement says something different from these general terms, the terms of that agreement control for that engagement.

LM3 builds custom websites and digital presence, restaurant ordering and commerce systems, lead conversion systems, customer reception tools, CRM and business operations systems, and other custom business solutions. We also provide setup and implementation work and ongoing hosting, maintenance, support, and management services.

Because our work is custom, the exact services, deliverables, and pricing for your business are described in your proposal or agreement rather than in these general terms.

Proposals describe the scope of work, deliverables, exclusions, pricing, and any recurring services. Estimates are based on the information available at the time and on the scope described. Work begins after the proposal is accepted, any required agreement is completed, and any applicable initial payment is received.

You agree to provide, in a reasonably timely way:

• accurate business and contact information;
• content, materials, feedback, and approvals we request;
• access and credentials needed for the work (for example hosting, domains, or accounts);
• confirmation that you have the rights to any content, logos, images, or data you supply;
• general cooperation so the project can move forward.

Timelines are estimates and depend on receiving what we need from you and on third parties such as hosting providers, registrars, payment processors, and integration partners. Delays caused by outstanding client dependencies or by third parties may shift the schedule.

Fees, setup or deposit payments, and the invoicing schedule are stated in your proposal or agreement. Invoices are due by the date shown on the invoice. You are responsible for any applicable sales, use, or similar taxes where they apply.

Where your engagement includes recurring services such as hosting, maintenance, support, or management, the recurring amount and frequency (for example monthly, quarterly, or annual) will be stated in your proposal or agreement before you authorize it. By accepting that proposal or agreement and providing a payment method, you authorize LM3 to charge the agreed recurring amount on the agreed schedule until the service is cancelled under the applicable agreement.

We do not enroll clients in recurring charges that were not disclosed and authorized, and we do not use hidden auto-renewal terms.

Payments and saved payment methods are handled by our third-party payment processor. LM3 does not store full card numbers in its application; we retain records such as invoices, amounts, dates, and payment status. Use of a payment method is also subject to the processor's own terms.

If a payment fails, we will attempt to notify you and generally allow a grace period of approximately 10 days for the balance to be resolved. During that period we may retry the payment method and send reminders. If a balance remains unresolved, service suspension is reviewed manually before any action is taken. We do not promise automatic deletion or destruction of your systems or data at the end of a grace period.

Your signed or accepted agreement controls cancellation. Recurring services may be cancelled according to any notice period or minimum term stated in that agreement. If no specific term applies, you may request cancellation by contacting support@builtbylm3.com or by submitting a request through MY LM3 where that option is available. See our Refund & Cancellation Policy for details.

Custom setup, development, and implementation work that has already been performed may be non-refundable. Whether a refund is available depends on your agreement, the work completed, the circumstances, and applicable law. Approved refunds are returned to the original payment method where practical.

Requests outside the agreed scope may require additional pricing, a revised timeline, or a separate quote. We will confirm any additional cost or schedule change with you before performing out-of-scope work.

Solutions often rely on third-party services such as hosting providers, domain registrars, payment processors (for example Stripe or Square), email and SMS providers, calendars, and other APIs. Those providers have their own terms, pricing, and privacy practices, which may also apply to you. LM3 cannot guarantee the uptime, pricing, or policies of third parties.

You retain rights to the content, data, logos, and materials you supply. Ownership or license of final custom deliverables follows your signed agreement and payment status for the work.

LM3 retains its pre-existing tools, frameworks, reusable methods, templates, know-how, and generic components used to build solutions, unless an agreement says otherwise.

LM3 will reference or display your project publicly only where you have separately agreed or authorized us to do so.

We treat nonpublic business information you share with us as confidential and use it only to provide and support your services, except where disclosure is required by law or is necessary for service providers who help us operate.

You agree not to use LM3 services or systems for unlawful purposes, to infringe others' rights, to send unlawful or deceptive communications, or to attempt to access accounts or records belonging to another organization.

We provide our services in a professional and workmanlike manner. We do not guarantee uninterrupted or error-free service, or any specific revenue, search ranking, traffic, leads, conversions, or business result. Except as expressly stated, services are provided without other warranties to the extent permitted by law.

To the extent permitted by applicable law, LM3 is not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, and our total liability relating to an engagement is limited to the amounts you paid LM3 for the services giving rise to the claim. Nothing here limits liability that cannot be limited under applicable law.

To the extent permitted by applicable law, you agree to cover claims arising from content or materials you supply, from instructions you give us that are unlawful, or from your violation of another party's rights.

Either party may end an engagement as described in the applicable agreement. LM3 may suspend or end services for material breach, unresolved nonpayment, or unlawful use, following the billing and grace process described above. Amounts already due for completed work or services already provided remain payable.

You agree that we may communicate with you electronically and that accepting a proposal online — including typing your name as a signature — constitutes a valid electronic acceptance with the same effect as a written signature.

We may update these terms and will change the effective date above when we do. Updates apply going forward and do not silently rewrite the specific terms of an agreement you have already signed or accepted.

If your signed agreement specifies a governing law or forum for disputes, that provision applies. Otherwise, applicable law governs. We encourage you to contact us first so we can try to resolve any concern directly.

Questions about these terms: support@builtbylm3.com.